Terms of Service

CANCELLATION/NO SHOW POLICY

In an effort to protect our stylists, clients who cancel within 48 hours prior to their appointment will be charged 25% of the cost of the service booked.  Clients who cancel within 24 hours prior to appointment will be charged 100% of the cost of the service booked. After 2 NO CALL/NO SHOW the client’s ability to pre-book appointments will be revoked.  The client can book the day of, if there is an opening.

We hope you understand the philosophy of our policies. Every time there is a last-minute cancellation, or no show, our stylists lose an opportunity to earn money. To reserve time with your stylist at Salon Pure, please understand that we require you to have a credit card on file.

LATE POLICY

Automatic appointment reminders are sent out via email and text 3 days before and 24 hours before your appointment. Even with these reminders, it is still up to you to put your reservation in your calendar. Please be sure that the contact information that we have on file for you is correct and that emails are not going to junk/spam. If you will be more than 5 mins late for your appointment, please text us at 603-362-2267. If you are more than 15 mins late for your appointment, we may need to omit parts of your service or reschedule your appointment.

EXTENSIONS POLICY

Extension Hair Extension hair is non-refundable and cannot be returned. We guarantee that extension hair should last at least 3 months with proper home care and recommended hair care purchased from the salon. If the hair is proven to have a manufacturing defect, then it could be replaced by the manufacturer. 

PRODUCT RETURN POLICY

Retail Exchanges Retail products can be exchanged, not returned, within one week of purchase. 

SERVICE ADJUSTMENTS

If for any reason you are unhappy with your hair, or need something adjusted, contact must be made to Salon Pure within 5 days of your appointment. Charges for service adjustments will be made on a case by case basis. Any adjustments brought to our attention in excess of 5 days will be charged as a new appointment at full price.